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Privacy Policy

Privacy Policy

Your privacy is important to us

We are committed to protecting your privacy at all times.

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    Our Privacy Policy

    Accident Compensation Helpline Ltd is committed to privacy for everyone who uses this site. The Data Protection Act requires us to comply with certain regulations, which are designed to ensure that any personal data you provide to us is processed with due care and attention.

    Personal data is processed as necessary to support your enquiry. Sensitive personal data may be collected and processed only as is necessary to ensure we conform to legal requirements.

    Accident Compensation Helpline Ltd considers the security and confidentiality of your data imperative. Access to your personal data is only provided to our staff and third parties such as our panel solicitors who help us to process your enquiry.

    As an established and trusted compensation claims company, we aim to provide the best service available to all of our clients and we will always respect your privacy and will handle your enquiry in the strictest confidence.

    We will never sell on your data, that’s guaranteed.

    Any policy changes will be posted on this site.

    Personal Details

    Our website has email links and a contact form. These features facilitate the capture of personal information such as your name, email address and telephone number. Through the use of these features you may also provide additional personal information that would aid us in providing a service.

    How We Use Your Personal Data

    Your personal data collected during the completion of one of our data capture points (online web forms, email, or over the telephone) is only used to assist us in providing the solicitor with enough details to process your claim enquiry. When providing your personal details, we may use them to attempt to contact you via alternative methods such as email, sms message (text), post or verbally over the telephone.

    Browsing Data

    We don’t store any data that can be used to identify you.

    We deposit cookies to collect information such as your Internet Protocol (IP) address, country, browser type, referring/exit pages, operating system and date/time of visit. This data is routinely recorded by the vast majority of web sites and is for statistical purposes only.

    We may use Google Analytics for the following purposes:

    Remarketing (showing our ads on third party websites). Accident Compensation Helpline Ltd and third-party vendors, including Google, use cookies to inform, optimise and serve ads based on someone’s past visits to our website.

    Google Display Network Impression Reporting. Accident Compensation Helpline Ltd and third-party vendors, use cookies to report how our ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to our site.

    Google Analytics Demographics and Interest Reporting. Accident Compensation Helpline Ltd use data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics to inform our marketing strategy.

    Visitors can opt out of Google Analytics for Display Advertising and customise Google Display Network ads using Google’s Ad Settings page.

    Visitors can opt out of Google Analytics using this browser add-on.

    Who Will See My Details

    We do not share your personal details with anyone other than the solicitors we work with and their associates. Under normal operation we will collect your consent for your details to be passed to the solicitor we introduce you to. If normal operation is not in affect, for example (but not limited to) out of hours, your enquiry may be forwarded from our system to a firm of specially trained solicitors to enable you to have assistance with your claim enquiry as quickly as possible.

    Your name and your appointed solicitors name may be communicated via sms (text message) to you, which means our sms partner may see these details. No other details will be passed through our sms gateway.

    While working on your claim enquiry your details may be passed to more than one of our panel solicitors to enable you to have a second opinion if required and ensure you receive the best service possible.

    Call Recording

    For your peace of mind, we want to let you know that we record our calls in accordance with ICO guidelines. These recordings are handled with the utmost care, and access is restricted to authorized personnel only. We review these recordings for training and quality purposes, ensuring that we deliver the best service possible.

     

    Additionally, to assist in your claim process, there may be instances where we share relevant call recordings with the solicitors engaged in your claim. Rest assured, your privacy and the confidentiality of your information remain our top priorities.

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        By submitting this form you agree to be contacted by Accident Compensation Helpline. There is no obligation to use our service.

        Accident Compensation Helpline is a claims management company regulated by the Financial Conduct Authority (FCA) in respect of regulated claims management activities. Our registration is recorded on the website www.fca.org.uk. Our authorisation number is 830520. We provide a marketing service to our panel solicitors who are regulated by the Solicitors Regulation Authority.

        No Win No Fee - our panel of solicitors offer a no win, no fee service. This will protect you financially and means that if you don’t win your claim, there will be no cost to you. Customers typically pay a success fee of 25% of the compensation awarded for a successful claim. This may vary, but will always be agreed with your solicitors upfront. Termination fees may apply if you terminate the agreement with your solicitor outside of the 14-day cancellation period.

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            How much could your claim be worth?

            Have you been injured in an accident in the last 3 years?
            Did the accident happen in the UK?
            Have you suffered financial losses such as loss of earnings?
            Where were you injured?

            Amounts are based on government 'Guidelines for assessment of general damages in personal injury cases'

            • Neck & Back Injuries

              • Minor neck injuries

                Up to £7,890

                Where a full recovery takes place within a period of about one to two years.

              • Moderate neck injuries

                Up to £38,490

                Injuries such as fractures or dislocations which cause severe immediate symptoms and which may necessitate spinal fusion.

              • Severe neck injuries

                Up to £148,330

                Neck injury associated with incomplete paraplegia or resulting in permanent spastic quadriparesis.

              • Minor back injury

                Up to £12,510

                Where a full recovery or a recovery to nuisance level takes place without surgery within about two to five years.

              • Moderate back injury

                Up to £27,760

                Many frequently encountered injuries to the back such as disturbance of ligaments and muscles giving rise to backache, soft tissue injuries resulting in a prolonged acceleration and / or exacerbation of a pre-existing back condition.

              • Severe back injury

                Up to £160,980

                Cases of the most severe injury involving damage to the spinal cord and nerve roots, leading to a combination of very serious consequences not normally found in cases of back injury.

            • Head Injuries

              • Minor brain or head injury

                Up to £12,770

                In these cases brain damage, if any, will have been minimal. The bottom of the bracket will reflect full recovery within a few weeks.

              • Moderate brain damage

                Up to £219,070

                This category is distinguished from the moderately severe category by the fact that the degree of dependence is markedly lower.

              • Moderately severe brain damage

                Up to £282,010

                The insured person will be very seriously disabled. There will be substantial dependence on others and a need for constant professional and other care.

              • Very severe brain damage

                Up to £403,990

                In cases at the top of this bracket there may be some ability to follow basic commands, recovery of eye opening and return of sleep and waking patterns and postural reflex movement.

            • Shoulder Injuries

              • Minor shoulder injury

                Up to £7,890

                Soft tissue injury to your shoulder with considerable pain but almost complete recovery within one to two years.

              • Moderate - severe shoulder injury

                Up to £12,770

                Frozen shoulder with limitation of movement and discomfort with symptoms persisting for about two years. Also soft tissue injuries with more than minimal symptoms persisting after two years but not permanent. Often associated with neck injuries and involving damage to the brachial plexus resulting in significant disability.

              • Fracture of clavicle

                Up to £12,240

                The level of the award will depend on extent of fracture, level of disability, residual symptoms, and whether temporary or permanent, and whether union is anatomically displaced.

            • Eye Injuries

              • Minor eye injury

                Up to £8,730

                In this bracket fall cases of minor injuries, such as being struck in the eye, exposure to fumes including smoke, or being splashed by liquids, causing initial pain and some temporary interference with vision.

              • Complete loss of sight in one eye

                Up to £54,830

                This award takes account of some risk of sympathetic ophthalmia.

              • Total loss of one eye

                Up to £65,710

                The level of the award within the bracket will depend on age, psychiatric consequences, and cosmetic effect.

            • Hearing Loss

              • Partial hearing loss and/or tinnitus

                Up to £45,540

                This category covers the bulk of deafness cases which usually result from exposure to noise at work over a prolonged period.

              • Total loss of hearing in one ear

                Up to £45,540

                Cases will tend towards the higher end of the bracket where there are associated problems, such as tinnitus, dizziness or headaches.

              • Total deafness

                Up to £109,650

                The lower end of the bracket is appropriate for cases where there is no speech deficit or tinnitus. The higher end is appropriate for cases involving both of these.

            • Facial Injuries

              • Fractures of nose or nasal complex

                Up to £5,100

                (Displaced fracture where recovery is complete but only after surgery.)

              • Fractures of cheekbones

                Up to £15,780

                Serious Fractures requiring surgery but with lasting consequences such as paraesthesia in the cheeks or the lips or some element of disfigurement.

              • Fractures of jaws

                Up to £30,490

                Serious fracture with permanent consequences such as difficulty in opening the mouth or with eating or where there is paraesthesia in the area of the jaw.

              • Damage to teeth

                Up to £11,410

                Loss of or serious damage to several front teeth.

            • Arm Injuries

              • Loss of one arm

                Not less than £137,160

                Arm amputated at the shoulder.

              • Less severe injury arm injury

                Up to £39,170

                While there will have been significant disabilities, a substantial degree of recovery will have taken place or will be expected.

              • Simple fractures

                Up to £19,200

                Simple Fractures of the Forearm.

            • Elbow Injuries

              • Severe elbow injury

                Up to £54,830

                A Severely Disabling Injury.

              • Less severe injuries elbow injury

                Up to £32,010

                Injuries causing impairment of function but not involving major surgery or significant disability.

              • Moderate or minor injury elbow injury

                Up to £12,590

                Most elbow injuries fall into this category. They comprise simple fractures, tennis elbow syndrome and lacerations; i.e., those injuries which cause no permanent damage and do not result in any permanent impairment of function.

            • Wrist Injuries

              • Very minor wrist injuries

                Up to £4,740

                Undisplaced or minimal displaced fractures and soft tissue injuries necessitating application of plaster or bandage for a matter of weeks and a full or virtual recovery within up to 12 months or so.

              • Less severe injuries wrist injuries

                Up to £24,500

                Where these still result in some permanent disability as, for example, a degree of persisting pain and stiffness.

              • Severe wrist injuries

                Up to £59,860

                Injuries resulting in complete loss of function in the wrist, for example, where an arthrodesis has been performed.

            • Hand / Finger Injuries

              • Serious damage to both hands

                Up to £84,570

                Such injuries will have given rise to permanent cosmetic disability and significant loss of function.

              • Moderate hand injury

                Up to £13,280

                Crush injuries, penetrating wounds, soft tissue type and deep lacerations. The top of the bracket would be appropriate where surgery has failed and permanent disability remains. The bottom of the bracket would be appropriate for permanent but non-intrusive symptoms.

              • Severe hand injuries

                Up to £18,740

                Total Loss of Index Finger.

              • Severe hand injuries

                Up to £54,830

                Loss of Thumb.

            • Hip / Pelvis Injury

              • Severe hip / pelvis injury

                Up to £130,930

                Extensive fractures of the pelvis involving, for example, dislocation of a low back joint and a reputed bladder, or a hip injury resulting in spondylolisthesis of a low back joint with intolerable pain and necessitating spinal fusion.

              • Moderate hip / pelvis injury

                Up to £39,170

                Significant injury to the pelvis or hip but any permanent disability is not major and any future risk not great.

              • Lesser injuries hip / pelvis injury

                Up to £12,950

                Cases where despite significant injury there is little or no residual disability. Where there has been a complete recovery within two years, the award may but is unlikely to exceed the mid-point in the range.

            • Leg Injuries

              • Above-knee amputation of one leg

                Up to £137,470

                The award will depend upon such factors as the level of the amputation; the severity of any phantom pains; associated psychological problems; the success of any prosthetics; any side effects such as backache and the risk of developing osteoarthritis in the remaining joints of both lower limbs or in the hips and spine.

              • Severe leg injury

                Up to £54,830

                Serious compound or comminuted fractures or injuries to joints or ligaments resulting in instability, prolonged treatment, a lengthy period of non-weight-bearing, the near certainty that arthritis will ensue; extensive scarring. To justify an award within this bracket a combination of such features will generally be necessary.

              • Moderate leg injury

                Up to £27,760

                Fractures from which an incomplete recovery is made or serious soft tissue injuries.

              • Less severe leg injuries

                Up to £14,080

                Simple fracture of a femur with no damage to articular surfaces.

            • Knee Injuries

              • Severe knee injury

                Up to £96,210

                Serious knee injury where there has been disruption of the joint, the development of ostearthristis, gross ligamentous damage, lengthy treatment, considerable pain and loss of function, an arthroplasty or arthrodesis has taken place or is inevitable.

              • Moderate knee injury

                Up to £26,190

                Injuries involving dislocation, torn cartilage or meniscus which results in minor instability, wasting, weakness, or other mild future disability.

            • Ankle Injuries

              • Severe ankle injury

                Up to £50,060

                Injuries necessitating and extensive period of treatment and/or a lengthy period in plaster or where pins and plates have been inserted and there is significant residual disability in the form of ankle instability and severely limited ability to walk.

              • Moderate ankle injury

                Up to £26,590

                Fractures, ligamentous tears and the like which give rise to less serious disabilities such as difficulty in walking on uneven ground, difficulty standing or walking for long periods of time, awkwardness on stairs, irritation from metal plates and residual scarring.

              • Modest injuries ankle injury

                Up to £13,740

                The less serious, minor or undisplaced fractures, sprains and ligamentous injuries.

            • Toe Injuries

              • Severe toe injury

                In the region of £31,310

                Amputation of the Great Toe

              • Moderate toe injuries

                Up to £9,600

                These injuries include relatively straight forward fractures or the exacerbation of a pre-existing degenerative condition or laceration injuries to one or more toes.

            • Hair Damage

              • Hair / scalp injuries

                Up to £11,020

                Damage to hair in consequence of defective permanent waving, tinting, or the like, where the effects are dermatitis, eczema or tingling or 'burning' of the scalp causing dry, brittle hair, which breaks off and/or falls out, leading to distress, depression, embarrassment and loss of confidence, and inhibitating social life

              • Hair / scalp injuries

                Up to £9,600

                Less serious versions of the above where symptoms are fewer or only of a minor character; also, cases where hair has been pulled out leaving bald patches.

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              Have you been injured in an accident?

              Was the accident in the last 3 years?

              Was the accident in the UK?

              By submitting this form you agree to be contacted by Accident Compensation Helpline. There is no obligation to use our service.

                Find out if you have a claim!

                By submitting this form you agree to be contacted by Accident Compensation Helpline. There is no obligation to use our service.

                  Start Your Claim

                  Fill in your details below to start a claim – with no obligation!


                  Or simply call us now on freephone

                  0800 0511 511

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                    Let's get started

                    Fill in your details below to start your claim – with no obligation


                    Or if you would like to speak with our friendly advisors right now – simply call

                    0800 0511 511

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                      Let's get started

                      Fill in your details below to start your claim – with no obligation


                      Or if you would like to speak with our friendly advisors right now – simply call

                      0800 0511 511

                      < Back

                        Are you entitled to compensation?

                        Fill in your details below for free advice – with no obligation


                        Or to speak with our friendly advisors right now - simply call

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